Date of Last Revision: 3/25/15
ChallengeStarTM develops and publishes social games for the web including ChallengeStarTM (the “Service”). In addition, ChallengeStarTM operates www.challengestar.com (the “Site”). In this policy, “ChallengeStar” refers to Challenge Star, LLC and its officers, subsidiaries, affiliates, parent companies, joint ventures, any other corporate entities under common ownership, successors, assigns, directors, officers, agents, service providers, suppliers, and employers. We may also refer to ChallengeStarTM as “We” or “Us”.
- the information We collect, how We collect the information and the purposes of our collection;
- how We use such information and with whom We share such information;
- how you can access and update such information;
- the choices you can make about how We collect, use and share your information;
- how We protect the information We store about you.
INFORMATION WE COLLECT
Information about You Received from an SNS
When you use the Site or Service at an SNS such as Facebook, where our services may also be referred to as “applications”, you allow ChallengeStarTM to access certain information from your profile for that site. The information you allow ChallengeStarTM to access varies by service and SNS, and it is affected by the privacy settings you and your friends establish at the SNS. You can control and find out more about these settings at the SNS where you play our Service. For example, ChallengeStarTM may access and store some or all of the following information, as allowed by you, the SNS and your preferences:
- your first and last name;
- your profile picture or its URL;
- your user ID number, which is linked to publicly available information such as name and profile photo;
- the user ID numbers and other public data for your friends;
- the login e-mail you provided to that SNS when you registered;
- your physical location and that of your access devices;
- your gender;
- your birthday;
- your mobile number.
Information We Collect from You Directly
Further, ChallengeStarTM does:
NOT collect online contact information from children under the age of 13 without prior parental consent or parental notification, which will include an opportunity for the parent to prevent use of the information and participation in the activity. Without prior parental consent, online information will only be used to respond directly to the child’s request and will not be used for other purposes without prior parental consent.
NOT collect personally identifiable offline contact information from children under the age of 13 without prior parental consent.
NOT distribute to third parties any personally identifiable information with respect to children under the age of 13 without prior parental consent.
NOT give the ability to publicly post or otherwise distribute personally identifiable contact information with respect to children under the age of 13 without prior parental consent.
NOT entice children under the age of 13 by the prospect of a special game, prize or other activity, to divulge more information than is needed to participate in the activity.
ChallengeStarTM, or people who post on www.challengestar.com, may provide links to third-party websites, which may have different privacy practices. ChallengeStarTM is not responsible for, nor has any control over, the privacy policies of those third-party websites, and encourages all users to read the privacy policies of each and every website visited.
We sometimes collect your email address for purposes such as sending self-publishing and confirmation emails, authenticating user accounts, providing subscription email services, registering for forums, or other similar purposes. We sometimes collect your phone number for account authentication purposes, and may transmit it to a third party service for verification. We may collect personal information if you provide it in your profile, forums, or if you contact us directly. Please do not post any personal information on www.challengestar.com or ChallengeStar the mobile app that you expect to keep private.
Our web logs collect standard web log entries for each page served, including your IP address, page URL, and timestamp. Web logs help us to diagnose problems with our server, to administer the www.challengestar.com or application, and to otherwise provide our service to you. When you interact with the Site or Service (whether or not on an SNS), at www.challengestar.com, or any ChallengeStarTM-owned website, We may collect and store information from you directly as described below:
We may allow you to “register” with Us by using Facebook Connect or other SNS authentication options to create an account or profile within the Site or Service. We may also provide a more typical registration flow where you may be required to provide the following information: your age or birthday (for age screening and/or to better understand who our users are); your first and last names; your e-mail address; a password and other information that helps Us confirm that it is you accessing your account.
We may also offer you the option to complete a user profile that is visible to other ChallengeStarTM users. Your user profile may include: a profile photo; one or more game username(s); your gender; your location; biographic details that you provide; links to your profiles on various SNS; details about the games you play; and a ChallengeStarTM user ID number that is created by ChallengeStarTM and used to identify your profile.
The ChallengeStarTM user ID number used to identify your account and profile will be public and will appear in the URL of your profile page, but will only permit access to information that is considered public or that you have designated as public in your settings.
Your first and last names and profile pictures are considered “public” on ChallengeStarTM websites that offer direct access to the Site or Service and search engines may index this publicly available information. We may also offer you the ability to import your address book contacts or manually enter e-mail addresses so that you can (i) locate your contacts on ChallengeStarTM; and (ii) invite those contacts to join you in our Site or Service. We will store those contacts for purposes of helping you and your contacts make connections on our site. Passwords provided to ChallengeStarTM for the purpose of accessing your address book will not be stored.
Information We Receive or Collect When You Access ChallengeStarTM Site or Service on a Mobile Device
If you use the Site or Service on your mobile telephone or other mobile device, including iPads and tablets, We collect mobile device identifiers, including MAC Address, and IP Address. We may create and assign to your device an identifier that is similar to an account number. We may collect the name you have associated with your device, device type, telephone number, country, and any other information you choose to provide, such as user name, character name, geo-location or e-mail address. We may also access your contacts to enable you to invite friends to join you in the Site or Service.
If you purchase a license to use in-game virtual currency or virtual items directly from ChallengeStarTM, We will collect the billing and financial information necessary to process your charges, which may include your postal and e-mail addresses. ChallengeStarTM may also receive the billing and payment information that you provide when your purchase is processed by another party, such as Facebook (for Facebook Credits) Apple (for purchases on iOS devices), or Stripe. Our Terms of Service explain our policies and terms relevant to our charges and billing practices. Please note that purchases of third party credits or currencies like Facebook Credits may also be subject to additional policies which you are required to fully read and accept.
Customer Support Correspondence
When you ask for assistance from our Customer Support team, We will collect and store the contact information you provide (generally your name and e-mail address), information about your game play or activity on the Site or Service, and your user ID number. We will also store the correspondence and any information contained within.
SMS Notifications, Push Notifications & Local Notifications
We receive and store the information you provide, including your telephone number, when you sign up to have SMS notifications sent directly to your mobile phone. These messages notify you of in-game activity and may allow you to play the game from your phone. You can adjust the types of notifications you receive and when you receive them by editing your SMS notification settings via your device’s settings menu or via your user profile settings within the ChallengeStar app.
With your consent We may send push notifications to your mobile device to provide game updates and other relevant messages. You can manage push notifications from the “options” or “settings” page within the relevant game. You may also be able to manage them from your device’s settings page for the relevant game.
We may send local notifications to your mobile device to provide game updates and other relevant information. You can manage local notifications from the “options” or “settings” page within the relevant game.
Technical and Usage Information
When you access our Site or Service, We collect (i) certain technical information about your mobile device or computer system, including MAC Address, IP Address and mobile device ID; and (ii) usage statistics about your interactions with the Site or Service. This information is typically collected through the use of server log files or web log files (“Log Files”), mobile device software development kits and tracking technologies like browser cookies to collect and analyze certain types of technical information. Some of the cookies the Site or Service places on your computer are linked to your user ID number(s). For more information on how We utilize cookies and other tracking technologies please review the “Cookies and Automated Information Collection” portion of the section “How We Collect Information about You”.
HOW WE COLLECT INFORMATION ABOUT YOU
We may collect information about you in any one or more of the following ways:
Information about Users and Use
When you use our Site or Service, ChallengeStarTM collects and stores certain information that you provide directly or through the SNS or other third party website that is offering our Site or Service. We also collect information about your use and interaction with other users and the Site or Service. The bulk of this information is collected and stored through the use of Log Files, which are files on our web servers that record actions taken on our Site or Service.
You may be able to take part in certain activities on our Site or Service that give you the opportunity to communicate or share information not just with ChallengeStarTM, but also with other users of our Site or Service. These include:
- participating in player forums and message boards;
- posting public comments to other users’ profiles;
- sending private messages or invitations to other users, either directly on our websites or to their e-mail accounts;
- chat with other users;
- posting photos.
We may record and store archives of these communications on ChallengeStarTM servers to protect the safety and well being of our users and ChallengeStar’s rights and property in connection with the Site or Service. You acknowledge and consent to the recording and storage of such communications for these purposes.
Cookies and Automated Information Collection
When you access the Service or Site, We collect certain technical information in order to (i) analyze the usage of our sites and services; (ii) provide a more personalized experience; and (iii) manage advertising. We and service providers acting on our behalf, such as Google Analytics, use Log Files and tracking technologies to collect and analyze certain types of technical information, including cookies, IP addresses, device type, device identifiers, browser types, browser language, referring and exit pages, and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, game state and the date and time of activity on our websites or games, and other similar information. In some cases, We will associate this information with your user ID number for our internal use.
We may also employ other technologies including (i) web beacons, which allow Us to know if a certain page was visited or whether an e-mail was opened; (ii) tracking pixels, which allow Us to advertise more efficiently by excluding our current users from certain promotional messages, identifying the source of a new installation or delivering ads to you on other websites; and (iii) local shared objects also known as flash cookies, which help Us to prevent fraud, remember your in-game preferences and speed up load times.
We may collect or receive information from other sources including (i) other ChallengeStarTM users who choose to upload their email contacts; and (ii) third party information providers. This information will be used to supplement your profile – primarily to help you and your friends connect. It will be combined with other information We collect.
When visiting our Site or using the Service and providing us with data, you acknowledge and agree that due to the international dimension of www.challengestar.com and the Service, we may use the data collected in the course of our relationship for the purposes identified in this policy or in our other communications with you, including the transmission of information outside your resident jurisdiction. In addition, please understand that such data may be stored on servers located in the United States. By providing us with your data, you consent to the transfer of such data.
HOW WE USE THE INFORMATION WE COLLECT
In general, We collect, store and use your information to provide you with a safe and efficient experience. For example, We may use information collected from you in any one or more of the following ways:
- to create your accounts and allow use of our Service and Site;
- to identify and suggest connections with other ChallengeStarTM users;
- to enable user-to-user communications;
- to provide technical support and respond to user inquiries;
- to prevent fraud or potentially illegal activities, and enforce our Terms of Service;
- to deliver and target advertising;
- to notify users of in-Service updates;
- to solicit input and feedback to improve ChallengeStarTM products and services and customize your user experience;
- to inform users about new products or promotional offers;
- to engage in commonly accepted practices, such as contacting you at the email address We have on file if you are a potential winner in a challenge.
One important use of your information is communication. If you have provided your e-mail address to ChallengeStarTM, We will use it to respond to (i) customer support inquiries, and (ii) keep you informed of your in-Service activity, including comments from friends, notifications about in-Service status. Some messages, such as invites for friends to join you in the Site or Service, may include your name and profile photo. We may also send promotional e-mail messages and promotional SMS messages (“Promotional Communications”) directly or in partnership with parties other than ChallengeStarTM. Each Promotional Communication will generally offer recipients choices about receiving additional messages.
Sharing of Your Information
We will share your information (in some cases personal information) with third parties, that is parties other than ChallengeStarTM, in the following circumstances:
Third Party Service Providers
We will provide your information to third party companies to perform services on our behalf, including data analysis, e-mail delivery, hosting services, customer service and to assist Us in our marketing efforts. We direct all such third party service providers to maintain the confidentiality of the information disclosed to them and to not use your information for any purpose other than to provide services on ChallengeStar’s behalf.
Friends and Other ChallengeStarTM Users
The Site and Service supports and may encourage interaction among users. In the Site and Service your SNS friends will see your name, profile photo and descriptions of your activity. In addition friends and other players will be able to see your profile, which may include your name or a username and your profile photo, which in certain cases can reveal your SNS User ID number or ChallengeStarTM ID. Access to a ChallengeStarTM ID or your SNS User ID may allow others to view the public information associated with your related SNS or ChallengeStarTM account. Other players may also be able to send you game requests or even friend requests through the related SNS’ communication channels.
Advertising of Third Party Products and Services
We do not actively share personal information with third party advertisers for their direct marketing purposes unless you give Us your consent.
Safety, Security and Compliance with Law
Your information, and the contents of all of your online communications (including without limitation chat text, voice communications, IP addresses and your personal information) may be accessed and monitored as necessary to provide the Site and Service.
Sale or Merger
In the event that ChallengeStarTM undergoes a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, We may transfer all of your information, including personal information, to the successor organization in such transition. If material changes to ChallengeStarTM privacy practices occur as a result of the business transition, we will notify you and other users of the business transition prior to transferring your personal information.
HOW TO ACCESS AND UPDATE YOUR INFORMATION
Information We Receive From an SNS Where You Use Our Site or Service
To manage the information ChallengeStarTM receives about you from an SNS where you use the Site or Service, you will need to follow the instructions at that site for updating your information and changing your privacy settings. The privacy management tools for applications on Facebook can be found here (www.facebook.com/settings/?tab=privacy). You can manage certain aspects of information collection and use by going to the settings of your (mobile) device and reviewing the permissions of each application.
Other Methods of Accessing and Controlling your Information
If you no longer want ChallengeStarTM to make active use of your information, you may send an e-mail to email@example.com. Place “Delete My Account” in the subject line and include your first name, last name, e-mail address and user ID number for the SNS from which you access our Site or Service (if applicable) in the body of the e-mail. We will respond to your request within thirty (30) days. Please note that certain records, for example those pertaining to payments or customer service matters, will be retained for legal and accounting purposes. If you have sent or posted content on the Site or Service, We may not be able to delete it.
Information We Receive from Third Party SNS Where You use a ChallengeStarTM Site or Service
If you use our Site or Service at a third-party SNS, ChallengeStarTM will be able to access and store profile and other information about you as described above. The categories of information you share with Us will depend, in part, on the permissions you grant Us and the privacy settings you have established at the SNS where you access the application. ChallengeStarTM does not offer an “opt out” option for specific fields that are shared by the SNS where you access and use the service.
Opting out of Promotional Communications
You can choose to opt out of receiving additional promotional e-mails from ChallengeStarTM by clicking on the “unsubscribe” link in any such e-mail, or visiting the e-mail preference page. Please note that once We receive your request, it may take an additional period of time for your opt-out to become effective. Your unsubscribe or e-mail preference change will be processed promptly, and in no event longer than 10 business days.
Opting Out of Other Communications
You can opt out of receiving SMS messages by texting STOP to the number We send from for that particular SMS program. When We receive an opt-out message from you for SMS messages, We may send a message confirming our receipt of your opt-out.
When you install our apps on your mobile device you can choose to receive push notifications. You can turn off push notifications by visiting the “options” or “settings” menu on your device. You may also receive local notifications. You can turn off local notifications by visiting the “options” or “settings” menu on your device.
Note that if you opt-out of our Promotional Communications or other forms of communication, We may still e-mail or communicate with you from time to time if We need to provide you with information or if We need to request information from you with respect to a transaction initiated by you or for other legitimate non-marketing reasons.
Privacy Policies of Linked Sites and Advertisers
Our Site and Service may contain advertisements from companies other than ChallengeStarTM that may link to their own websites. We are not responsible for the privacy practices or the content of such websites. If you have any questions about how these other websites use your information, you should review their policies and contact them directly.
Security of Your Information
ChallengeStarTM implements reasonable security measures to protect the security of your information both online and offline, and We are committed to the protection of customer information.
For user accounts registered directly with ChallengeStarTM profile information is protected by the password each member uses to access their online account. It is important that you protect and maintain the security of your account and that you immediately notify Us of any unauthorized use of your account. If you forget the password to your ChallengeStarTM account, the website allows you to request that instructions be sent to you that explain how to reset your password. When you sign into your account or enter payment information (such as a credit card number when purchasing virtual currency), We encrypt the transmission of that information using secure socket layer technology (“SSL”).
While We take reasonable precautions against possible security breaches of our websites and our customer databases and records, no website or Internet transmission is completely secure, and We cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal information safe (including your account password), and to log out of your account after use. If your SNS account is hacked, this may lead to unauthorized use of the Site or Service, so be careful to keep your account information secure. If you have questions about the security of our websites, please contact Us at firstname.lastname@example.org.
Unfortunately, the transmission of information over the Internet is not completely secure. Although We strive to protect your personal data, We cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once We have received your information, We have procedures and security features in place to try to prevent unauthorized access.
Your Privacy Rights
We do not share personal information with third parties for their direct marketing purposes unless you affirmatively agree to such disclosure, typically by “opting in” to receive information from a third party that is participating in the Site or Service. If you do ask Us to share your personal information with a third party for its marketing purposes, We will only share information for that specific purpose, as We do not share information with any third party (other than our service providers) on a continual basis. To prevent disclosure of your personal information for use in direct marketing by a third party, do not opt in to such use when you provide personal information on one of our sites.
If you are a copyright owner or an agent thereof and believe that any product, User Content or other content infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our copyright agent with the following information in writing (See 17 U.S.C. 512(c)(3) for further detail):
• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
• Identification of the copyrighted work claimed to have been infringed;
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit us to locate the material;
• Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, your e-mail address;
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
To notify our designated Copyright Agent of the claimed infringement via e-mail, please contact: email@example.com
Right to Access
Users in certain jurisdictions have a right to access personal information held about themselves. Your right of access can be exercised in accordance with applicable law. Please submit any requests for access to your personal data in writing to firstname.lastname@example.org.
Challenge Star, LLC
525 West End Avenue
New York, NY 10024